Privacy Policy

Elevate Wellness Center - Expanded Privacy Policy

**Last Updated: August 6th, 2025**

Elevate Wellness Center (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and telehealth coordination services.

By accessing this website, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect only the information needed to provide telehealth services and support.

• **Personal Information:** Name, date of birth, address, phone number, email, payment information.  

• **Health Information:** Information you provide in your intake forms, health history, and communications with your provider.  

• **Technical Information:** Basic data like IP address and browser type for security and troubleshooting.

2. How We Use Your Information

We use your information to:  

• Connect you with independent, licensed healthcare providers for telehealth care.  

• Coordinate prescription orders and shipments with partner pharmacies.  

• Communicate with you regarding your account, services, and updates.  

• Maintain records as required by law and for compliance purposes.

3. How We Share Your Information

We will never sell your information.

We share information only when necessary to provide services:  

• With licensed healthcare providers to review your intake, deliver care, and issue prescriptions if appropriate.  

• With partner pharmacies to fulfill prescriptions.  

• With vendors (such as payment processors) who are bound by strict confidentiality agreements.

We may also share information if required by law, public health obligations, or to comply with court orders or legal processes.

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is safeguarded through encryption, secure servers, and strict access controls. Only authorized personnel and licensed providers have access to your PHI, and solely for purposes related to your care.

5. Your Privacy Rights

You have the right to:  

• Request a copy of your health information.  

• Ask for corrections to your records.  

• Request an accounting of who your information has been shared with.  

• Ask questions or file complaints about your privacy without fear of retaliation.

To exercise these rights, email hello@elevatewellnesscenter.co.

6. California Privacy Rights

California residents are entitled to certain disclosures under the California Consumer Privacy Act (CCPA) and the “Shine the Light” law.

We do not sell personal information. If you are a California resident, you may request details about how your information is used and shared. Contact hello@elevatewellnesscenter.co for more information.

7. Security Measures

We use encryption, secure servers, and administrative safeguards to protect your information. However, no system is completely secure. By using our site, you acknowledge that no method of transmission or storage is 100% guaranteed.

8. Children’s Privacy

Our services are intended for adults 18 and over. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, email us at:  

**hello@elevatewellnesscenter.co**