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Frequently Asked Questions

Questions not answered here? Contact our patient care team at 262-403-8941 - we're here to help you understand your options and get started on your wellness journey.

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  • Elevate is a wellness consulting service founded by a Physician Assistant. We facilitate personalized treatment plans by coordinating care with independent, licensed medical providers. Elevate Wellness Center is not a medical provider. All clinical decisions and prescriptions are made solely by the licensed providers we coordinate with.

  • Step 1: Complete a secure online intake form. Share your health background, goals, and preferences.

    Step 2: A licensed provider reviews your intake asynchronously. In some states, a video or audio visit may be required.

    Step 3: If approved, the provider issues a personalized treatment plan and prescription if appropriate.

    Step 4: Your prescription is filled by a licensed pharmacy and delivered to your door.

    Step 5: We support you with weekly reminders, lifestyle tips, and ongoing messaging-based care coordination.

  • In most states, no. The provider reviews your intake and issues a plan without a scheduled visit. If a live telehealth consultation is required by state law, you'll be prompted to schedule one.

  • No. Submission of an intake form does not guarantee a prescription. A licensed provider assesses eligibility and appropriateness based on clinical judgment.

  • Medications are dispensed by licensed pharmacies in the U.S. and are shipped directly to your address—no pharmacy lines or waiting rooms involved.

  • Yes. Boosters like B12, NAD+, Glutathione, Sermorelin, and GHK-Cu can be added for an additional fee. All require provider approval and a valid prescription.

  • We do not bill insurance directly. However, we accept HSA/FSA payments, and you may be able to submit receipts to your insurer for reimbursement depending on your plan.

  • Your provider remains available through our messaging portal. You can ask about side effects, dosage adjustments, or other questions at any time.

  • Our providers are licensed across multiple U.S. states. Availability of specific treatments and coverage may vary by state.

  • Compounded medications are custom-prepared by licensed pharmacies based on an individual prescription. They may not carry FDA approval but are produced under stringent regulatory standards in FDA-inspected facilities. They are only prescribed when deemed appropriate by your provider.

  • Due to the medical and regulatory nature of prescription treatments, once medication has been dispensed, we cannot offer refunds or returns.

  • Once approved, medications typically ship within 2–5 business days, depending on pharmacy processing times.

  • Elevate Wellness Center does not provide emergency medical care. If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room. For urgent but non-emergency questions about your treatment, use our patient portal to contact your prescribing provider.

Additional Key Questions About Medications & Privacy

  • Licensed providers review your intake and prescribe medication only if appropriate.

  • Some medications we discuss, like Ozempic®, Wegovy®, and Mounjaro®, are FDA-approved brand-name medications. Elevate Wellness Center works with licensed providers who may prescribe these medications, or they may prescribe compounded versions made by FDA-registered 503A/503B pharmacies when appropriate. Compounded medications are not FDA-approved, but they are prepared in certified facilities that meet strict quality and safety standards. Whether you receive an FDA-approved medication or a compounded version will depend on your consultation and the provider’s clinical judgment.

  • Yes — we comply with HIPAA and encrypt all personal health information